GE2022 TOTAL QUALITY MANAGEMENT SYLLABUS 2013

GE2022 TOTAL QUALITY MANAGEMENT SYLLABUS 

GE2022 TOTAL QUALITY MANAGEMENT L T P C

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UNIT I INTRODUCTION 9

Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of

manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM

Framework - Contributions of Deming, Juran and Crosby – Barriers to TQM.

UNIT II TQM PRINCIPLES 9

Leadership – Strategic quality planning, Quality statements - Customer focus –

Customer orientation, Customer satisfaction, Customer complaints, Customer retention -

Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition

and Reward, Performance appraisal - Continuous process improvement – PDSA cycle,

5s, Kaizen - Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS & TECHNIQUES I 9

The seven traditional tools of quality – New management tools – Six-sigma: Concepts,

methodology, applications to manufacturing, service sector including IT – Bench marking

– Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS & TECHNIQUES II 9

Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function –

TPM – Concepts, improvement needs – Cost of Quality – Performance measures.

UNIT V QUALITY SYSTEMS 9

Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation, Quality

auditing- QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – Case studies

of TQM implementation in manufacturing and service sectors including IT.

TOTAL: 45 PERIODS TEXT BOOK:

1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia,

Third Edition, Indian Reprint (2006).

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REFERENCES:

1. James R. Evans and William M. Lindsay, “The Management and Control of Quality”,

6th Edition, South-Western (Thomson Learning), 2005.

2. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, 3rd

Edition, 2003.

3. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India)

Pvt. Ltd.,2006.

4. Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,

Prentice Hall (India) Pvt. Ltd., 2006.

Check The Syllabus

GE 2022 Total Quality Management 

ME 2401 Mechatronics 

ME 2402 Computer Integrated Manufacturing 

ME 2403 Power Plant Engineering 

ME 2027 Process Planning & Cost Estimation 

ME 2029 Design of Jigs, Fixtures & Press Tools 

ME 2030 Composite Materials 

ME 2028 Robotics 

ME 2031 Thermal Turbo machines 

ME 2032 Computational Fluid Dynamics 

ME 2034 Nuclear Engineering 

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